I know a lot of people were curious and asking what happened with my BuyTrends order. (See original post here.) I would LOVE to say that they came through, the order was perfect, I received it in a timely manner, and the clothes were absolutely superb, but this has not been the case yet.
Last Tuesday was day 30 in waiting... and the product never came to my door. I e-mailed them, but when I didn't hear from BuyTrends within 24 hours I placed a complaint with Paypal. BuyTrends responded to the complaint within 24 hours by returning my money. It took another 3 or 4 days to receive an e-mailed response from BuyTrends customer service saying that the items I ordered were out of stock and they weren't sure when the items would come back in stock. On top of that, they had been celebrating the Chinese New Year, so the mail wasn't running and many of the workers were on vacation.
My viewpoint:
If an item isn't available, why would you list it on your website? If it is an accidental listing, why not contact the customer as soon as possible and let them know the product is unavailable, when it will be available, and give the customer some options (i.e. returning the money or waiting on the stock to become available again).
If you can't ship an item, due to a 2 week vacation (or whatever), it would really be best to e-mail the customer and let them know.
Finally, I think it is best to respond to customers rather than simply returning money.
Despite the 30 day delay, I would still have liked to have someone contact me within 24 hours of my e-mail explaining any problems and issues rather than jumping on paypal and returning my money. (This is not to say that I want it to be difficult to receive a refund, if that is what I want. I just want my options provided to me.)
I may try using BuyTrends again just to confirm that any issues with the company were issues with the company and not due to vacations. I was really hoping to receive my items and try them. I would truly love to give, at the very least, a review of the company and their products. I'll let you know if this happens.
Has anyone else recently ordered from BuyTrends and either received their item or been frustrated by their customer service?
Subscribe to:
Post Comments (Atom)
